Chris Grace

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.

Amy sa pokúša získať vynikajúce referencie pre Mateovho imigračného právnika.

Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system; Dina tries to track down an unsanctioned Easter Bunny in the store; Glenn preps for his church's play.

Vedenie prinúti Amy, aby každému skrátila hodiny, no Dina berie všetko na seba.

Zamestnanci oslavujú minulosť, prítomnosť a budúcnosť spoločnosti Cloud 9.

Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett; Cheyenne gives Marcus a tattoo; Glenn makes videos for his daughter to watch while he's at work.