911 Crisis Center

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.

It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is going to have to get creative to sort out a mess of emergencies.

Jessica Merkosky taps into her cheerleader past to raise her team's spirits and battle the heaviness of 911 calls; co-worker Tiffany Ward also takes on an emotionally charged night when she answers calls from families in a similar crisis.

Matt Reinke has learned the ins and outs of dispatching and is ready apply for Supervisor; he must help a young girl threatened with a knife and a panicked caller with a baby struggling to breathe.

It's a double whammy at dispatch when St. Patrick's Day falls on a full moon; Charline takes matters into her own hands when she hears a couple screaming over an open line; the night shift tries to track down a man who reports he's been shot.

Abby navigates being a new mom and a new supervisor; as she oversees the room, her skills are tested when a welfare check spirals into a pursuit; when reports of a juvenile with gunshot wounds come in, Abby faces a mother's worst nightmare.