Crisis Center 911

Essence Sullins est répartitrice au centre d'appels du 9-1-1; elle et son équipe de nuit vont répondre sans interruption aux appels d'urgence toute la nuit, de 18 heures à 6 heures du matin, dont un provenant d'un membre de la famille d'Essence.

C'est le dernier quart de travail de Christine Mazzeo; avant de pouvoir dire au revoir à sa famille professionnelle qui l'a accompagnée pendant plus de 12 ans, cette répartitrice chevronnée devra gérer le chaos de la Saint-Patrick.

Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers and his fellow dispatchers.

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.

The team must piece together the puzzle of a possible kidnapping; the dispatchers are interrupted during Nancy's wedding when they hear police call out someone's been shot.

Dispatcher Melanie McCavish and the team ramp up when a barrage of shots-fired calls come in at the same time, including a call from the person who has been shot.