On Thin Ice

S1, F6: In the wake of Elise and Jim's shocking behavior, team morale is at an all time low and alliances are being forged and broken. Kendra is devastated by the loss of a family member, and a cold shoulder from Elise has her questioning their once close friendship. Meanwhile Jim has his hands full as he oversees a mountain excursion with an olympic champion and a group of novice skiers. Elise gets a taste of home life when her family comes for a visit, but after throwing Tamara under the bus in front of Joey, Tamera is forced to make some tough decisions about the fate of the concierge team and Elise.