Mary Portas: Secret Shopper

Mary Portas champions the shopper by addressing poor customer service in the mobile telephone sector.

Mary turns her attention to real-estate agents and how she can stop them letting us down as we make the most important purchase of our lives.

Mary heads to Burnham, near Slough, to visit Hallmark Foods, a local convenience store located in the heart of the village; this family run business is struggling, and profits are falling, as locals choose to shop elsewhere.

Marty heads to the Suffolk seaside town of Lowestoft to find out why a huge family run department store, Godfreys, has trouble attracting customers.